Caring For The Customer
The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.
Pickup info:
- For those staying in hotels in Jerudong, pick-up will be at 5.30 pm.
- For those staying in hotels in Bandar Seri Begawan, pick-up will be at 6.00 pm.
Notes:
- 20% non-refundable deposit required for bookings made outside 72 hours prior to departure date
- Full Payment is required at least 48 hours prior to departure date
All confirmed bookings will be auto-released in instances where the full payment is not received and cleared. Any re-instatement of bookings will be subjected to space availability.
MegaBorneo Tour Planner reserves the right to adjust the itinerary for the best interest of all parties involved.
