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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Brunei City & Water Village Tour (MBH02)   has an average customer care rating of 5.00 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 5.00
  • Overall Experience .......................................................................... 5.00
  • Safety/Organization ......................................................................... 5.00
  • Overall Impression/ Value.............................................................. 5.00
Pickup info:
  • Please wait in the hotel lobby 10 minutes prior to departure time. 
  • Please be punctual as the coach will not wait for late-comers.

Notes:

Tour is operated on seat-in-coach basis. Private tour can be arranged with a surcharge of 50% on the published.

Please indicate if you wish to book the morning departure or afternoon departure tour and the pick-up hotel.




Traveller Feedback

Mr Kevin W.
- Australia
on 30 Jul 2011
Ram Si was amazingly good. He was very respectful, pleasant, very knowlegable, and he responded very well to all of our many questions. We thoroughly enjoyed and valued this tour, thanks to Ram Si.

Ms Katie c.
- Australia
on 13 Jun 2011
I really loved this tour guide. He had a great personality and was very enthusiastic about his job!

Ms Stephanie B.
- United Kingdom
on 18 Sep 2009
The trip was excellent the tour guide was super friendly and gave us loads of information. We had a 6 hour gap between flying onto Kota Kinabalu and this was a great way to get out of the airport and see Brunei. In four hours you get a really good idea of the city and I especially enjoyed going round the water village in the boat. I would recommend this trip to anyone on a similar flight transfer.